WAYAKI

Refund & Reversal Policy

This policy explains when a Wayaki transaction may be cancelled, reversed, or refunded. Availability depends on the transaction status, destination, provider rules, and applicable law.

Pending or failed transactions

A failed transaction should not be credited as completed. If funds were reserved or debited, Wayaki and the relevant provider will reconcile the transaction and, where appropriate, return the amount to the original source or Wayaki balance.

Completed transactions

Transactions sent to the details confirmed by the customer are generally final once completed. Mobile-money, bank, card, and blockchain transactions may be irreversible after they are accepted by the receiving network.

Duplicate or incorrect charges

Contact support promptly with the transaction reference, date, amount, and a description of the issue. Confirmed duplicate charges or Wayaki processing errors will be corrected. Do not send full card numbers, passwords, PINs, or one-time codes.

Unauthorized activity

Report suspected unauthorized activity immediately. Wayaki will investigate and may restrict the account while reviewing it. Eligibility for reimbursement depends on the facts, provider rules, and applicable consumer-protection law.

Fees, rates, and timing

Provider charges or network fees already incurred may be non-refundable unless law requires otherwise. Approved returns are normally made to the original funding source where possible. Processing time depends on the provider and may take several business days.